Frequently Asked Questions
How do I get started?
Start by entering your full street address to view the correct list of restaurants available to your area. Our restaurants are not zoned by zip code but by distance from each restaurant to your exact street address so it is very important to enter the correct delivery address. Once your full address is entered, you may select delivery or pickup and either order for A.S.A.P. or select a future delivery date and time. Once these selections have been made, click on the orange restaurants tab to your left and select any restaurant that is now showing on your available restaurants list. Click on the food and beverages you want, pay with Credit Card or Debit Card at Checkout and food will be at your door soon. **CHECKS AND CASH ARE NOT ACCEPTED; THERE IS A SMALL PROCESSING FEE FOR ALL CREDIT CARD PURCHASES** You may opt to tip up front on your Credit or Debit Card or you may add a tip for your driver on arrival. Feel free to watch our tracker or check emails throughout your ordering process, as both provide live updates on the status of your delivery. We do not provide paper receipts so just check your email for proof of purchase. All ordering history will also be available under your GrubSouth account at all times. Happy Eating!
How does your service work?
We provide delivery from your favorite restaurants to homes, businesses, hospitals, colleges, etc. Orders can be placed online. If you experience any trouble ordering, click on our Customer Service button on the bottom right-hand side of our website, and a local customer service representative will be happy to assist you. If we are away, or experiencing extremely high order volumes, you may leave a message for us and we will respond to your needs as soon as possible.
How long will my delivery take?
Normally we quote around 35 minutes to an hour for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working with some of the most popular restaurants in town and together we are working hard to provide the best customer service possible.
Can I order food from multiple restaurants?
Unfortunately, we are unable to combine orders from multiple restaurants on one ticket. You may, however, place orders from different restaurants separately. You would just be required to meet the minimum order for each restaurant and to pay the delivery fee for each restaurant that you order from.
What forms of payment do you accept?
We accept Mastercard, Visa, Discover, & American Express. Please keep in mind that we do charge a small processing fee for all credit cards.
Should I tip my driver?
Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation.
Why does this menu item cost more than it would if I ate at the restaurant?
As part of our partnership with the restaurant, we charge a commission only on orders through our service. We leave it up to the restaurant itself if they would like to absorb the cost themselves or raise the prices on their menu items. This can essentially allow a restaurant to not pay any commission fees out of their own pocket, instead placing the cost on the customer. While this may sound like a bad thing, it actually allows for a lot of flexibility on the restaurant’s side! We don’t force our partners to maintain dine-in prices on our delivery menus. If you do have an issue with an increased price on a particular menu item, just keep in mind that these prices are set by the restaurant and may make more sense for their financial stability.
Where do you deliver to?
GrubSouth provides delivery to most cities in North Alabama, Chattanooga, TN and their nearby, surrounding areas. This includes most residential addresses and most area hospitals, colleges, businesses, and Redstone Arsenal in Huntsville, AL.
What if I live outside the delivery area?
You can order food from outside the delivery areas in some cases. However, those orders could require a higher minimum order amount. There will also be a $1 per mile upcharge for delivery areas beyond the usual 5-7 mile radius. Gratuity is not included in the price of the order.
Can I cancel my order?
Once the order has been sent to the restaurant, it CANNOT be cancelled or refunded. Please use our live chat service to cancel any advanced orders. If the order has not been placed with the restaurant yet, we should be able to cancel the order for you.
How do I customize my order by removing an ingredient or adding a special request?
When you choose an item and place it in checkout, there will be a Customize Order button (3 horizonal lines to the left of the item). Click Customize Order and type which things you would like to remove or which special request you would like to add. For example, if your sandwich usually comes with onions and you would like to remove them, you would click Customize Order and type "no onions." *Items typed in by the customer are subject to additional charges as restaurants typically require compensation for all menu items.