Frequently Asked Questions
How do I get started?
Start by choosing the city in which the restaurant(s) you would like to view are located. This is not necessarily the city you live in. Some Huntsville restaurants deliver to parts of Madison and some Madison restaurants deliver to parts of Huntsville. Once you have chosen your city, enter your full address to view the correct list of restaurants available to your area.
How does your service work?
We provide delivery from your favorite Huntsville, Madison, Athens, and Decatur restaurants to homes, businesses, hospitals, colleges, etc. Orders may be placed online at GrubSouth.com or via our Apple or Android ordering app.
How long will my delivery take?
Normally we quote around 45 minutes to an hour for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working with some of the most popular restaurants in town and together we are working hard to provide the best customer service possible.
Can I order food from multiple restaurants?
We allow you to place orders from two restaurants. However, you must meet the required minimum order for each restaurant and pay the delivery fee for each restaurant that you order from.
What forms of payment do you accept?
We accept Mastercard, Visa, Discover, American Express and Cash. Please keep in mind that we do charge a small processing fee for all credit cards. Also, if you are paying with cash, please let us know if you have a large bill. For safety reasons, our drivers typically only carry $20 dollars or less in cash.
Should I tip my driver?
Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation.
Where do you deliver to?
GrubSouth provides delivery to Huntsville, Madison, Athens, Decatur Cullman, The Shoals and their nearby, surrounding areas. This includes most residential addresses and all area hospitals, colleges, businesses, and Redstone Arsenal.
What if I live outside the delivery area?
You can order food from outside the delivery areas; however, there will be a $1 per mile upcharge per mile for delivery areas beyond the usual 5-7 mile radius. Gratuity is not included in the price of the order.
Can I cancel my order?
Once the order has been sent to the restaurant, it CANNOT be cancelled. Please use our live chat service or contact one of the operations managers at 256-763-0321 to cancel any advanced orders.
How do I customize my order by removing an ingredient or adding a special request?
When you choose an item and place it in checkout, there will be a Customize Order button (3 horizonal lines to the left of the item). Click Customize Order and type which things you would like to remove or which special request you would like to add. For example, if your sandwich usually comes with onions and you would like to remove them, you would click Customize Order and type "no onions." *Items typed in by the customer are subject to additional charges as restaurants typically require compensation for all menu items.